A leading security and facility services company in North America provide specialized retail security to more than 1,000 shopping centers. Every day, over 200,000 of their professionals head to work prepared to secure and care for the people and businesses in their communities.
The company is also entrusted with security of one of the largest retail real-estate investment trust in the USA to ensure tenant and shopper security at all times across all of their 70+ sites all across the USA.
The altusomni system was chosen as a replacement of an existing dispatch solution that had been running since 2013. This upgrade was necessary to expand the capacity in support of a new state-of-the-art Operations Centre that oversees the security of sites all across the country, from Florida to California and everywhere in between.
With the expansion to 70+ sites and 32 operators, the increased scale of operations in the Centre requires real-time information about the communications network with the ability to balance work load.